Submitted by Daniela Fernandez, 211 NB Director of Community Engagement
211 Helps Individual Experiencing Complex Housing and Mental Health Needs
A 211 NB Service Navigator received a call from an individual in Moncton seeking assistance with rent arrears. The caller was referred to the Rent Bank Program for financial support. During the conversation, he shared that he had lost his employment and had been struggling to maintain work and his mental health due to unresolved trauma related to the loss of a loved one.
The 211 Navigator provided information on WorkingNB for employment support. In response to the caller’s disclosure, referrals were also made to Moncton and Area Mental Health Services and to the Canadian Mental Health Association of Moncton, including their Grief and Loss Recovery and Trauma programs. With the caller’s consent, all resources were sent via text message for future reference as well as ease of access.
The caller was then encouraged to call 211 again if he had further questions or needs, which he said he felt grateful for.
When you're not sure where to turn, remember that Help Starts Here at 211. 211 service navigators are available 24/7 to listen to you with empathy and without judgment to help you connect to the resources that you need, when you need them most, including community, government, or social programs and services. The 211 information and referral service is free, confidential, and available 24/7, all across Canada, in over 150 languages. Simply dial 211 or visit nb.211.ca today.
211 Helps Individual Experiencing Complex Housing and Mental Health Needs
A 211 NB Service Navigator received a call from an individual in Moncton seeking assistance with rent arrears. The caller was referred to the Rent Bank Program for financial support. During the conversation, he shared that he had lost his employment and had been struggling to maintain work and his mental health due to unresolved trauma related to the loss of a loved one.
The 211 Navigator provided information on WorkingNB for employment support. In response to the caller’s disclosure, referrals were also made to Moncton and Area Mental Health Services and to the Canadian Mental Health Association of Moncton, including their Grief and Loss Recovery and Trauma programs. With the caller’s consent, all resources were sent via text message for future reference as well as ease of access.
The caller was then encouraged to call 211 again if he had further questions or needs, which he said he felt grateful for.
When you're not sure where to turn, remember that Help Starts Here at 211. 211 service navigators are available 24/7 to listen to you with empathy and without judgment to help you connect to the resources that you need, when you need them most, including community, government, or social programs and services. The 211 information and referral service is free, confidential, and available 24/7, all across Canada, in over 150 languages. Simply dial 211 or visit nb.211.ca today.
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