Submitted by: Daniela Fernandez, 211 NB Director of Community Engagement
A 211 Service Navigator took a call from an older adult from Moncton, New Brunswick. He let the Service Navigator know that he was feeling lonely and isolated lately. It was not easy for him to leave his home, but he really wanted to talk to someone about how he felt. He did not want to harm himself; he just wanted to connect with someone to share how he was feeling.
The Service Navigator expressed her empathy – it was so hard to feel isolated. She said that she could help him find a place where he could connect with someone to talk to. They talked about options, and he liked the idea of a helpline where seniors could talk about their situations and emotions.
The Service Navigator told him about A Friendly Voice, a service for seniors. He wanted the Service Navigator to connect him to that resource. First, she made sure that he had the phone number for future reference, and let him know that he could call 211 again anytime if he needed more help. Then, with his permission, she made a warm transfer to A Friendly Voice so he could talk to someone right away. When you’re not sure where to turn to find the help that you need, remember that help starts here at 211. Dial 211 or visit nb.211.ca anytime.
A 211 Service Navigator took a call from an older adult from Moncton, New Brunswick. He let the Service Navigator know that he was feeling lonely and isolated lately. It was not easy for him to leave his home, but he really wanted to talk to someone about how he felt. He did not want to harm himself; he just wanted to connect with someone to share how he was feeling.
The Service Navigator expressed her empathy – it was so hard to feel isolated. She said that she could help him find a place where he could connect with someone to talk to. They talked about options, and he liked the idea of a helpline where seniors could talk about their situations and emotions.
The Service Navigator told him about A Friendly Voice, a service for seniors. He wanted the Service Navigator to connect him to that resource. First, she made sure that he had the phone number for future reference, and let him know that he could call 211 again anytime if he needed more help. Then, with his permission, she made a warm transfer to A Friendly Voice so he could talk to someone right away. When you’re not sure where to turn to find the help that you need, remember that help starts here at 211. Dial 211 or visit nb.211.ca anytime.
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