Submitted by Daniela Fernandez, 211 NB Director of Community Engagement
A woman reached out to 211 via chat, seeking support regarding an abusive relationship with her spouse. She confirmed she was in a safe location and not in immediate danger. She expressed a desire to leave the relationship and was looking for safe accommodation options.
A woman reached out to 211 via chat, seeking support regarding an abusive relationship with her spouse. She confirmed she was in a safe location and not in immediate danger. She expressed a desire to leave the relationship and was looking for safe accommodation options.
The Service Navigator empathized with her and, through further conversation, also identified a need for counselling and safety planning. For shelter, she was referred to Crossroads for Women Transition House, Paula’s Place Transition House, and Gignoo Transition House. For safety planning and telephone counselling, she was referred to the Crisis Line at Beauséjour Family Crisis Resource Centre and the Crisis Line at Crossroads for Women. The Navigator explained the services provided by each resource in detail, so the caller had a clear picture of what each one offered and how to access their supports.
As you can see, while 211 is a helpline that is available 24/7, their information and referral service is also available through multiple other channels including online chat via the nb.211.ca website, via e-mail at [email protected], and via the 211 Canada App. Having said that, the simplest way to connect to 211 to find out about social supports available in your community, is by dialing 2-1-1 to speak to a friendly community navigator who can help you find the right program or service for your specific needs, anytime.
As you can see, while 211 is a helpline that is available 24/7, their information and referral service is also available through multiple other channels including online chat via the nb.211.ca website, via e-mail at [email protected], and via the 211 Canada App. Having said that, the simplest way to connect to 211 to find out about social supports available in your community, is by dialing 2-1-1 to speak to a friendly community navigator who can help you find the right program or service for your specific needs, anytime.
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