June 11, 2026, Dept. of Health
FREDERICTON (GNB) – Virtual Care NB will be the province’s new virtual health-care service.
It will provide New Brunswickers with access to virtual care seven days a week, offering bilingual services and access to other parts of the provincial health-care system.
“Virtual care is a key part of our health-care system – and will continue to be,” said Health Minister John Dornan. “We are excited to introduce Virtual Care NB as the new home of virtual care and another step toward building a more connected primary care system. Patients should continue to seek care from their primary care provider first whenever possible, with virtual care serving as an important complement to those services.“
The government is transitioning to a new virtual care service provider, with Virtual Care NB set to befully implemented by June 30. People will be able to access the service through a webpage, as well as through the MyHealthNB website and mobile app, or through Tele-Care 811.
FREDERICTON (GNB) – Virtual Care NB will be the province’s new virtual health-care service.
It will provide New Brunswickers with access to virtual care seven days a week, offering bilingual services and access to other parts of the provincial health-care system.
“Virtual care is a key part of our health-care system – and will continue to be,” said Health Minister John Dornan. “We are excited to introduce Virtual Care NB as the new home of virtual care and another step toward building a more connected primary care system. Patients should continue to seek care from their primary care provider first whenever possible, with virtual care serving as an important complement to those services.“
The government is transitioning to a new virtual care service provider, with Virtual Care NB set to befully implemented by June 30. People will be able to access the service through a webpage, as well as through the MyHealthNB website and mobile app, or through Tele-Care 811.
Virtual Care NB service providers will be able to assess and treat many common illnesses, injuries, infections or general health concerns.
The service will offer scheduled appointments, including appointments by video or phone, replacing the virtual waiting room model. It will be available to all New Brunswickers with a valid medicare card. No account or specific app will be required to access care.
Virtual care is moving to a guided-entry model that helps patients access the care that best meets their needs. The online symptom checker and Tele-Care 811 will now serve as the main entry points – assessing patient needs, offering navigation support and guiding people to the appropriate care. Depending on their needs, patients will be directed to their primary care provider, pharmacists, virtual care, medical clinics, addictions and mental health services, urgent or emergency care, or other services.
“This approach integrates virtual care within the broader health-care system and helps ensure patients are connected to the most appropriate care for their needs,” said Dornan. “Linking virtual care with existing services will help New Brunswickers navigate the health-care system and access the right care, at the right time, by the right provider.”
The Department of Health conducted a review of virtual care in the province to ensure services meet the evolving needs of patients. This review included an analysis of more than 500,000 patient interactions and engagement with 19 Canadian vendors. The resulting procurement process led to the selection of a new provider and a redesigned service model.
“Nurse Practitioners of New Brunswick recognizes the government of New Brunswick's decision to transition virtual care services to a new vendor, ” said Sharon Hamilton, the group’s president. “As the implementation moves forward, our priority remains ensuring that nurse practitioners are able to provide safe, comprehensive and patient-centred care to New Brunswickers. We will continue to engage with government, the virtual care services provider and our members to support a successful transition and to identify and address any challenges that may impact patient care or the ability of nurse practitioners to practice to their full scope. Nurse Practitioners of New Brunswick remains committed to advocating for both patients and the nurse practitioner profession as virtual care services evolve in our province. "
The current provider will continue delivering services throughout the transition period, until June 30, to ensure continuity of care for patients. (Continued on page 23...)
How to access virtual care
Unsure of what type of care you need?
You can speak to a member of our team by calling Tele-Care. Dial 811. They can:
To help you get the right care as quickly as possible, you can assess your symptoms to determine if virtual care can help you or refer you to the appropriate service by:
Services
Appointments are covered with a valid New Brunswick Medicare card.
Virtual care providers can assess and treat many common illness, injury, infection or general health concern, including:
The virtual care provider may request tests to ensure your treatment is appropriate. They may order tests such as:
Some conditions or health needs require in-person assessment to ensure safe and appropriate care. The eVisitNB service cannot address:
If your concern requires in-person care, you will be directed to the appropriate service.
If you are experiencing addiction or mental health concerns, contact:
The service will offer scheduled appointments, including appointments by video or phone, replacing the virtual waiting room model. It will be available to all New Brunswickers with a valid medicare card. No account or specific app will be required to access care.
Virtual care is moving to a guided-entry model that helps patients access the care that best meets their needs. The online symptom checker and Tele-Care 811 will now serve as the main entry points – assessing patient needs, offering navigation support and guiding people to the appropriate care. Depending on their needs, patients will be directed to their primary care provider, pharmacists, virtual care, medical clinics, addictions and mental health services, urgent or emergency care, or other services.
“This approach integrates virtual care within the broader health-care system and helps ensure patients are connected to the most appropriate care for their needs,” said Dornan. “Linking virtual care with existing services will help New Brunswickers navigate the health-care system and access the right care, at the right time, by the right provider.”
The Department of Health conducted a review of virtual care in the province to ensure services meet the evolving needs of patients. This review included an analysis of more than 500,000 patient interactions and engagement with 19 Canadian vendors. The resulting procurement process led to the selection of a new provider and a redesigned service model.
“Nurse Practitioners of New Brunswick recognizes the government of New Brunswick's decision to transition virtual care services to a new vendor, ” said Sharon Hamilton, the group’s president. “As the implementation moves forward, our priority remains ensuring that nurse practitioners are able to provide safe, comprehensive and patient-centred care to New Brunswickers. We will continue to engage with government, the virtual care services provider and our members to support a successful transition and to identify and address any challenges that may impact patient care or the ability of nurse practitioners to practice to their full scope. Nurse Practitioners of New Brunswick remains committed to advocating for both patients and the nurse practitioner profession as virtual care services evolve in our province. "
The current provider will continue delivering services throughout the transition period, until June 30, to ensure continuity of care for patients. (Continued on page 23...)
How to access virtual care
Unsure of what type of care you need?
You can speak to a member of our team by calling Tele-Care. Dial 811. They can:
- assess your symptoms
- determine the best care option
- connect you to the appropriate services
To help you get the right care as quickly as possible, you can assess your symptoms to determine if virtual care can help you or refer you to the appropriate service by:
- using the symptom checker
- visiting evisitnb.ca
- downloading the evisitNB app
Services
Appointments are covered with a valid New Brunswick Medicare card.
Virtual care providers can assess and treat many common illness, injury, infection or general health concern, including:
- flu symptoms such as vomiting, diarrhea, chills and fever
- sore throat
- earache
- eye infection
- bladder infection
- rash (such as scabies, etc.)
- testing for sexually transmitted infections
- lower back pain from lifting or twisting
The virtual care provider may request tests to ensure your treatment is appropriate. They may order tests such as:
- blood work
- urine and stool tests
- When in-person care may be needed
Some conditions or health needs require in-person assessment to ensure safe and appropriate care. The eVisitNB service cannot address:
- chest pain
- abdominal pain
- ordering of an x-ray
- sick notes after an illness or without treatment
- medical or insurance forms
- counselling for mental health and addictions
If your concern requires in-person care, you will be directed to the appropriate service.
If you are experiencing addiction or mental health concerns, contact:
- the free provincial addiction and mental health helpline: 1-866-355-5550
- Canada Suicide Prevention Service: call or text 988 or visit 988.ca
- Kids Help Phone: 1-800-668-6868
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