by: Danielle Fernandez,
211 NB Director of Community Engagement,
[email protected] -
506-585-8600 ext.3670
A 211 caller was struggling financially, having to choose between paying for their diabetes medication or food. They were also behind on utilities. They were homeowners, so were not eligible for certain financial benefits.
The Service Navigator empathized with the caller, which brought down their frustration level. They then gave the caller the phone number to inquire about the Emergency Fuel Benefit (EFB) and explained this benefit. Regarding medication, the Service Navigator mentioned the possibility of inquiring about getting a White Card with their doctor’s help. Although the White Card is for social assistance recipients, doctors can advocate for low income clients. The caller also mentioned their Employment Insurance (EI) claim had been wrongfully denied, so the Service Navigator referred for assistance in appealing the claim.
211 NB Director of Community Engagement,
[email protected] -
506-585-8600 ext.3670
A 211 caller was struggling financially, having to choose between paying for their diabetes medication or food. They were also behind on utilities. They were homeowners, so were not eligible for certain financial benefits.
The Service Navigator empathized with the caller, which brought down their frustration level. They then gave the caller the phone number to inquire about the Emergency Fuel Benefit (EFB) and explained this benefit. Regarding medication, the Service Navigator mentioned the possibility of inquiring about getting a White Card with their doctor’s help. Although the White Card is for social assistance recipients, doctors can advocate for low income clients. The caller also mentioned their Employment Insurance (EI) claim had been wrongfully denied, so the Service Navigator referred for assistance in appealing the claim.
The Service Navigator was concerned about the caller, especially because they needed essential medication. They offered to make a follow up call to ensure that the caller had received all of the assistance they needed. The caller agreed, and a time was arranged for the follow up.
When the Service Navigator made the follow up call and asked how everything was going, the caller responded: "everything is fantastic; you changed everything". They had gotten their medication, the EI appeal succeeded, and they had accessed the EFB.
As you can see, when you’re not sure where to turn to find the help that you need, help is always available at 211. Our information and referral service is available 24/7 for free and confidentially, to help connect you to the supports that you need, when you need them most. Simply dial 211 or visit nb.211.ca anytime.
When the Service Navigator made the follow up call and asked how everything was going, the caller responded: "everything is fantastic; you changed everything". They had gotten their medication, the EI appeal succeeded, and they had accessed the EFB.
As you can see, when you’re not sure where to turn to find the help that you need, help is always available at 211. Our information and referral service is available 24/7 for free and confidentially, to help connect you to the supports that you need, when you need them most. Simply dial 211 or visit nb.211.ca anytime.
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