Submitted by: Daniela Fernandez, 211 NB Director of Community Engagement
A 211 Service Navigator took a call from an adult male looking for assistance with his mental health. When she asked him about his situation, he expressed that he had lost people who were important to him lately; he was looking for grief support groups, counselling, and possibly medication. When she probed further, she learned that the caller currently did not have a family doctor.
The Service Navigator extended her condolences to the caller and let him know that there were agencies that could help him to get through this difficult time. She let him know about the services of the Compassionate Grief Centre, which offers individual and group sessions. He could even join a virtual group if he was more comfortable with that. She also encouraged the caller to contact his local community mental health centre and made sure that he had the contact information for that.
A 211 Service Navigator took a call from an adult male looking for assistance with his mental health. When she asked him about his situation, he expressed that he had lost people who were important to him lately; he was looking for grief support groups, counselling, and possibly medication. When she probed further, she learned that the caller currently did not have a family doctor.
The Service Navigator extended her condolences to the caller and let him know that there were agencies that could help him to get through this difficult time. She let him know about the services of the Compassionate Grief Centre, which offers individual and group sessions. He could even join a virtual group if he was more comfortable with that. She also encouraged the caller to contact his local community mental health centre and made sure that he had the contact information for that.
As the caller did not have a family doctor, he was not sure how to access medical care other than by visiting a hospital. The Service Navigator let him know there was an alternative to visiting a hospital for non-emergency health issues. The Service Navigator outlined how eVisitNB worked so that he could speak with a medical professional if needed. The Service Navigator asked if the caller needed any other assistance, and he said that he did not. She thanked him for calling and encouraged him to call 211 again anytime if he needed more assistance or referrals.
When you’re not sure where to turn to find the help that you need, remember that Help Starts Here at 211. Simply dial 211 anytime, or visit nb.211.ca for more information.
When you’re not sure where to turn to find the help that you need, remember that Help Starts Here at 211. Simply dial 211 anytime, or visit nb.211.ca for more information.
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