Struggling with Food Insecurity & Isolation? 211 Can Help

Article & Images Submitted by Daniela Fernandez, 211 NB Director of Community Engagement [email protected], 506-858-8600 Ext. 3670

A 211 caller told a Service Navigator they were feeling suicidal, but reported no current intent or plan to act. They disclosed that they had a history of suicide attempts, but stated they did not have the means available at the time of the call. The caller also reported that they did not have food and expressed that they were feeling hungry and weak. They requested in-person wellness checks or friendly outreach for support. ​

The Service Navigator actively listened to the caller and empathized with their feelings of sadness and isolation. She let them know she could find the services they needed. Crisis resources, including the 9-8-8 Suicide Crisis Helpline, were provided, along with local food banks, hot meal programs and friendly outreach contacts. A follow-up call was scheduled to ensure the caller was safe, supported, and connected with basic needs. 

211 navigators are always available 24/7 to offer friendly, non-judgmental service to understand your needs and help you connect to available resources to make life easier. The 211 service is free, confidential, and available across Canada in over 150 languages. Simply dial 211 or visit nb.211.ca for more information.